| Our Company |
|---|
- Our annual sales revenus exceeds $14,000,000
- We have affiliate offices in Cincinnati, Columbus and Dayton
- Normal hours of operation are 8:00AM - 6:00PM Monday thru Friday
- We have a 90% self pack and self haul ratio, giving you a single source responsibility
- Our professional staff is available 24 hours a day, 7 days a week
- We have a state-of-the-art warehouse, including 24 hour surveillance, temperature control, bar code system, and space totalling over 170,000 square feet
|
 |
|---|
Move Management Program |
|---|
| Corporate Relocation Order |
Transferee is contacted by Lewis and Michael within 24 hours.
Confirm origin and destination information. Your personalized representative will explain the relocation process, including a personal review of your Corporate policy with the transferee. |
| Contact Information |
Your counselor provides the information and phone number(s) of any and all Atlas Agents involved. |
| Household Goods Review Meeting |
An appointment will be scheduled with the transferee to survey the household goods for shipment. |
| Estimate Finalization |
Determine any specific needs of the transferee and estimate cost of move completion. |
| Finalize Relocation Details |
Transfer communicates all information, including scheduling move dates, through our move councelor. Confirmation letter sent to the tranferee and corporate account, if requested.
All third-party services are arranged, confirmed, and monitored. |
| Shipment Registration |
.The completed order is computer-registered with Lewis and Michael and Atlas Van Lines, outlining the origin and destination information, as well as any special needs or requirements. |
| Confirmation |
Prior to confirmation, your councelor will call to confirm the date and time of the crew arrival. |
| Contact on Move Day |
Your Councelor will call on pack day to check customer satisfaction, and to confirm loading time. Any concerns or issues can be immediately addressed. |
| Status Check on Move Day |
Councelor will then call on Loading day to confirm customer satisfaction, and obtain any additional contact, en route, or destination information. |
| Status Check on Delivery Day |
If the destination phone number is available, a follow-up call is made upon delivery. If the phone number is not available, the follow-up is made at a later date. |
| Performance Survey |
After delivery, Lewis and Michael sends a Performance Evaluation to the tranferee for a service evaluation. Once Lewis and Michael receives the completed survey, a copy of the report is then forwarded to the corporate account. |
Direct Service |
|---|
Being headquarteredf in Dayton, Ohio, Lewis and Michael is convenient to the U.S. national market. With 51% of the US population, 35% of the Canadian population, and 50% of all U.S. manufacturing establishments located within 500 miles of the city, our delivery time is just an overnight truck haul or hour plane trip away.
|
World Class Commitment |
|---|
Lewis and Michael is a qualified Atlas World-Class Agent. In order to earn this designation, the company must meet Atlas' performance criteria. For example, certain levels of performance must be achieved in order to carry Atlas' World'Class rating, including:
- Customer Satisfaction Rating
- Warehouse Rating
- Agency Satisfaction Rating
- Weight Estimating Accuracy percentage
- Uniform Compliance Percentage
- Equipment Qualification Percentage
- Equipment Specifications Percentage
- Claims Ratio
- Documentation Ratio
- Packing Claims Ratio
- Safety Points Average
|
| Atlas Van Lines-Agent MEASUREMENT / EVALUATION |
Since 1987, Atlas Van Lines has sent a performance questionnaire to all interstate tranferees. This 22-question performance evaluation is mailed directly to Atlas headquarters where the results are entered into a database. Any questionnaire addressing a claim, service failure, or other service-related difficulty is forwarded to appropriate departmental management for immediate action and reply.
All survey results are sent to the individual agent/broker. As the agent of record, we not only investigate any difficulties associated with an individual move, but also recognize Lewis and Michael and employees providing superior service |
| Lewis and Michael MEASUREMENT / EVALUATION |
Lewis and Michael has been measuring performance since 1987. A one-page performance evaluation is sent to all customers upon delivery of their household goods addressing key components and issues regarding their relocations.
The responses are analyzed and shared with personnel and the operations crew. The results are used for reward and recognition purposes as well as for personal improvement. Our corporate accounts receive actual copies of the move evaluation as well as extensive reports based on that data.
In 2004, 93% of all respondents stated they would use Lewis and Michael Moving and Storage/Atlas Van Lines Again. |